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Future Stores Roundtable, Hosted by LogMeIn
CX Trends You Should Be Following

This year showcased the power and importance of having an integrated customer experience. Online sales grew nearly 50% at the pandemic's peak, and more people than ever are shopping online and utilizing store pick up options. Customers seek out brands that understand them and their needs, along with those that make it easy to work with and embrace the flexibility customers now require. Customers need and want convenience while still getting a world-class customer experience.

During this roundtable discussion, we will discuss:
• What the future of customer experience looks like in this new digital-first era
• How to utilize the advantages of frictionless customer experiences
• CX and customer service technologies for brands to consider moving into 2021

Speaker: Ben Nevas; Corporate Account Executive; Bold360 by LogMeIn

Dec 8, 2020 11:00 AM in Eastern Time (US and Canada)

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